User Terms of Service

In these Terms, “Tafika” or “we” means Tafika Booking and its affiliates; “Platform” means the Tafika website, applications, and related services; “Supplier” means an accommodation provider (such as a hotel, lodge, guest house, serviced apartment, suite or villa) listing on the Platform; and “Guest” or “you” means a traveller or end user who browses or makes a booking via the Platform.

By accessing or using the Platform as a Guest, you agree to be bound by these User Terms of Service. If you do not agree, you must not use the Platform. We may update these terms from time to time; the date above shows when they were last updated. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated terms.

Separate terms apply to Suppliers listing properties on Tafika. Those are set out in the Tafika Supplier Agreement, which governs the relationship between Tafika and accommodation partners.

Tafika provides a digital booking platform and management software that enables you to search for accommodation, submit booking requests, and receive booking confirmations. Tafika is not an accommodation provider and does not own or operate the properties listed on the Platform.

You agree to provide accurate and complete information when creating an account or making a booking, to keep your login credentials secure, and to use the Platform only for lawful purposes. You must not misuse the Platform, including by attempting to interfere with its security or operation, making fraudulent bookings, or using automated means without our permission.

When you make a booking request, you are offering to enter into an accommodation agreement with the relevant Supplier. Bookings are subject to the Supplier’s availability and terms, which may include house rules, check-in and check-out times, and cancellation policies.

Once a booking is confirmed through the Tafika system, you will receive a confirmation via one or more of the following channels: WhatsApp, SMS, email, or in-app notification. The Supplier is responsible for honouring confirmed reservations according to the listing and applicable policies. Tafika is not a party to the accommodation contract between you and the Supplier.

Prices and fees displayed on the Platform are provided by Suppliers and may include taxes and charges as indicated on the booking screen. Any additional charges (such as local taxes or service fees) will be shown where reasonably possible.

Payment terms, including whether payment is taken in advance or at the property, and the applicable cancellation and refund rules, are displayed at the time of booking. By completing a booking, you agree to those specific terms. If you need to modify or cancel a booking, you must follow the instructions in your confirmation or within your Tafika account, and any refunds will be subject to the Supplier’s policy.

Tafika provides technology services that connect Guests with Suppliers and facilitates digital bookings, automated confirmations, notifications, and access to a booking dashboard. While we strive to ensure the Platform operates reliably, we do not guarantee that it will be error-free or uninterrupted.

Information about properties, including descriptions, photos, amenities, prices, availability and policies, is provided by Suppliers. Suppliers are responsible for ensuring that their listings are accurate, complete, and up to date. Tafika is not responsible for the accommodation services delivered by Suppliers, nor for disputes between Guests and Suppliers regarding services, amenities, or booking fulfilment.

To the maximum extent permitted by law, Tafika will not be liable for any indirect, incidental, or consequential loss, or any loss of profits, revenue, or goodwill arising out of or in connection with your use of the Platform or any booking made through it. Nothing in these terms limits liability that cannot be excluded under applicable law.

We collect and use your personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it, and your rights. By using the Platform, you acknowledge that your personal data will be processed as described in the Privacy Policy.

We may suspend or terminate your access to the Platform if we reasonably believe you have breached these terms, engaged in fraud or abuse, or created a risk of harm to other users, Suppliers, or Tafika. Where appropriate, we will notify you of the reason for suspension or termination.

We may update these User Terms of Service from time to time to reflect changes in our Platform, legal requirements, or business practices. When we make material changes, we will take reasonable steps to notify you, for example by updating the “Last updated” date, displaying a notice on the Platform, or sending an email. Your continued use of the Platform after the effective date of the updated terms will constitute your acceptance of them.

These User Terms of Service and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Malawi. The courts of Malawi will have jurisdiction, without prejudice to any mandatory protections that apply under the laws of your country of residence.

For questions about these terms, contact us at legal@tafika.co.